General FAQ

Frequently asked questions about Polkawallet.

About Polkawallet

Is Polkawallet the same thing as Polkadot.js?

No. Polkawallet is a mobile app and Polkadot.js is a desktop user interface and browser extension. Polkawallet and Polkadot.js are managed by different organizations.

Supported Assets

What tokens can I keep on Polkawallet?

Polkawallet supports tokens in the Polkadot, Kusama and parachain ecosystems.

Account Recovery

Can Polkawallet recover my account for me if I lose my mnemonic seed?

No. Polkawallet does not have access to your mnemonic seed and can't help you recover your account. It is your responsibility to keep your seed safe.

How can I reset my password?

If you lost or forgot your password, the only way to restore your account is by importing your mnemonic seed.